Privacy Policy

Our Policy for Our Everyday Guests

If Customer misses their 2 week fill or cannot attend or shows up 15 mins or late to their scheduled 2 week fill appointment. They are willing and knowingly forfeiting the 2week fill price, it then becomes a 3 week fill and prices will be automatically adjusted. If you have 40% of your lashes missing you will be required to purchase a full set!  


CANCELLATION POLICY 

Should you cancel your appointment within less than 24 hours notice, or No Call No Show, you will be charged the FULL service amount! 

Deposits, If this is your 1st appointment a 50% deposits is required for booking with Slayy, the deposit will be applied to you appointment  (Granted you fulfill that appointment) If you do not fulfill that appointment you will loose the deposit! 


In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. This allows other guests to book an appointment during this time slot. Any group appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of 100% of all scheduled service(s). 



We offer confirmation text, emails, in a well enough time frame "notice in advance". Please do NOT wait until the last second to call and reschedule. It isn't courteous nor respectful! We do charge 100% Full service appointment. We ask, you please give us at least minimum 48hrs in advance notice. We offer Email: Crystal@SlayyLash.com or Text Us 708.737.0529 Or Call us 779.210.7275 (We also have a voicemail service, you can leave your info, appointment date and time your name last name number and reason for canceling) We offer many ways to communicate. Please give us this same courtesy. 

Policies

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Booking

We have quick and easy ways by which you can book an appointment.
Call, text, email or book online.

Keep in mind

Contact lenses MUST BE removed during lash applications. Please bring a lens case to store your lenses in during your appointment. You may put your contact lenses back in following
your appointment.
 

  • Come to your appointment eye makeup free, this means no mascara, eyeliner or eye shadow. (This adds 30-45mins to you appointment)
  • Lash extensions MUST NOT contact water, steam or heavy humidity for 24 hrs after application.
  • Eyelash extensions CANNOT be applied to persons allergic to any type of adhesives.
  • Please disclose any eye conditions, injuries, medications or treatments used on/in or affecting the eye area in advance. 


  • Check your email for confirmation email, it will have your detail do's and don't. 

Cancellation

We all do at some point, so we get it. But please kindly let us know 24 hours in advance to avoid a cancellation fee.

Cancelation Fees

Cancellation Policies

Slayy Lash & Brow Bar, much like many of its partners, has a strict cancellation policy. 


Here are the reasons why we stand behind that decision. 


First, we want to start this topic by thanking our guests.  Without your support, we would not be able to confidently stand behind our policy. It’s unfortunate that such a policy exists. 


 We feel strongly that the guests who visit us repeatedly, respect us as professionals and we’re grateful because this is the regard at which we hold ourselves.  It’s always the case that a few can ruin it for everyone.


This is also why we do not accept personal checks for payment.  And in advance of our explanation of policy, we thank you for understanding and your cooperation in following our cancellation policy. Cancellation Policies Are Everywhere


Our Policy Protects Our Artist

Did you know that in our industry, most Stylists earn their income by commission?  This means they do not make a salary, they do not get paid hourly.  They earn their living by taking care of the guests in their chair.  If a guest doesn’t show up for their appointment or cancels with little notice, this doesn’t leave an opportunity for the Stylist to book another appointment.


Our Policy Protects Our Guests

Did you know that at Slayy Lash & Brow, we have at any given moment, three to ten guests waiting on a cancellation list for appointments?  Also, we are booked as an entire team up to two weeks out, especially nights and weekends. We continue to hire, train and grow because of this demand!  So given this demand, we have to enforce our policy to protect those who are eagerly waiting for their appointments.


Our Policy for Brides

Our Services require a 24hr reservation prior to the desired appointment. A 50% non-refundable down payment is due at the time of reservation and some services may include additional fees. 


All Wedding Party & Bridal service appointment cancellations will need to be made 90 days before the scheduled appointment date(s).


Our Policy for Our Everyday Guests

In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. This allows other guests to book an appointment during this time slot. Any group appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of 100% of all scheduled service(s). 


Cancellation notices must be given earlier than 24 hours for some services such as for Hybrid, Level 3 or higher such as but not limited to, Volume Lash extensions, any of our PMU and Bridal Packages. Any appointments that are ‘no show’ will be subject to 100% of all the scheduled service(s).


Grace & Exceptions

We understand that accidents happen, people get sick and/or emergencies occur.  We will do our best to accommodate these rare occasions with grace.  Unfortunately we do record these occurrences so as to prevent abuse of the policy. We understand this may come across as shrewd and our goal is to be preventative in order to protect and accommodate our team and guests.


Thank you for your understanding!


See Our Mission Statement